ChuoLink1. Who we are
ChuoLink CSCA Prep is run by Africa Chuolink Limited ("ChuoLink", "we", "us"), a company registered in Tanzania under BRELA No. 201726859. We help students prepare for the CSCA (China Scholastic Competency Assessment) with notes, practice questions, timed mock tests and guidance.
This policy explains what information we collect when you use our website and study app, why we collect it, and the choices you have. We handle personal data in line with the Personal Data Protection Act, 2022 of Tanzania.
2. Information we collect
Information you give us:
- Your full name and mobile phone number when you create an account.
- Your name, phone number and the package you are interested in when you request a free consultation.
- Questions you type into the ChuoLink AI study assistant.
- Messages you send us on WhatsApp, by email or by phone.
Information created as you study:
- Lessons you open and finish, mini test scores, practice answers and accuracy.
- Mock test answers, scores, time used and your study plan settings.
- Your study streak and the dates you were active.
Technical information: basic device and browser details and the pages you visit, used to keep the service working and secure.
We do not ask for your passport number, national ID number or exam login details on this platform.
3. How we use your information
- To create your account and sign you in with a one time code sent to your phone.
- To save your progress, show your readiness estimate and build your study plan.
- To give you access to the package you paid for.
- To reply to consultation requests and support messages.
- To send you important updates about your account, the exam dates we prepare for and your package. You can ask us to stop sending updates that are not essential.
- To improve our lessons and questions using overall, combined results.
We use your information only for these purposes, or where the law requires it.
4. ChuoLink AI study assistant
When you use the ChuoLink AI assistant, the question you type and the recent messages in that chat are sent to our AI service provider so it can write an answer. Please do not type personal details such as ID numbers, passwords or payment details into the chat.
AI answers can contain mistakes. Check important information with our team before you act on it.
5. Payments
Payments are made through mobile money and processed by licensed payment providers. We receive confirmation of the payment, the amount, the phone number used and a reference number. We never see or store your mobile money PIN.
If you paid in person, for example at a ChuoLink seminar, our staff record your name, phone number and package so your account can be matched when you sign up.
7. Storage and security
We protect your information with reasonable technical and organisational measures, including access controls and encrypted connections. Some of our service providers may store data outside Tanzania. Where that happens, we take steps so that your information stays protected as the law requires.
No system is completely secure. If we learn of a breach that affects your personal data, we will act on it and inform you and the authorities where the law requires.
8. How long we keep it
We keep your account and study records while your account is active, so you can continue where you left off. If you ask us to delete your account, we delete or anonymise your personal information unless the law requires us to keep part of it, for example payment records.
9. Your rights
You can ask us to:
- Tell you what personal information we hold about you and give you a copy.
- Correct information that is wrong or incomplete. You can change your name yourself in Settings.
- Delete your information, or stop using it for a particular purpose.
- Stop sending you updates that are not essential.
To make a request, contact us using the details below. We may need to confirm your identity first. If you are not satisfied with our response, you can complain to the Personal Data Protection Commission of Tanzania.
10. Students under 18
Many of our students are Form Six students or recent leavers. If you are under 18, please use ChuoLink CSCA Prep with the knowledge and consent of a parent or guardian, and ask them to make any payment. A parent or guardian may contact us about a student's information at any time.
12. Changes to this policy
We may update this policy when our service or the law changes. We will change the date at the top of this page, and tell you inside the app if a change is important.
13. Contact us
Africa Chuolink Limited, Victoria House, 9th Floor, Bagamoyo Road, Dar es Salaam, Tanzania.
Email: info@chuolink.com · Phone and WhatsApp: 0785 459 479